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Terms of Sales
BISMILLAH AL RAHMAN AL RAHIM
TERMS OF SALES
The customer acknowledges having read, at the time of placing the order, the conditions of sale set out below and declares to accept them.
ARTICLE 1: MODIFICATION OF THE TERMS AND CONDITIONS OF SALE
We may modify these terms and conditions of sale at any time subject to showing these changes on our site. You are therefore advised to regularly refer to the latest version of our Terms and Conditions.
ARTICLE 2: THE ORDER
To place an order, the user must follow the procedure indicated on the screen or by contacting us directly by email, telephone, WhatsApp and others...
Once the order has been validated, the buyer must accept the Terms and Conditions, choose the address and delivery method, and finally validate the payment method, this last step formalizing the sales contract between TIJARA-DISCOUNTEXPRESS.COM and the Buyer.
Any order implies acceptance of prices and descriptions of products available for sale.
Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below.
TIJARA-DISCOUNTEXPRESS.COM will acknowledge receipt of the order as soon as it is validated by sending an e-mail.
In some cases, including default of payment, wrong address or other problem, TIJARA-DISCOUNTEXPRESS.COM reserves the right to block the order of the buyer until the problem is solved.
Cancellation of the order is possible within 14 days depending on your right of withdrawal.
For any questions relating to the tracking of an order, the user must consult their customer account on the website as well as their email box or call +33 6 24 33 65 65 (FRANCE) or +212 6 44 79 03 63 (Morocco) or +1 720 316 2773 (USA) or +44 795 515 3711 (UK) every day from 9:00 a.m. to 8:00 p.m. except Friday from 9:00 a.m. to 12:00 p.m. and 3:00 p.m. to 8:00 p.m.
ARTICLE 3: EXCHANGE, REFUND OR HAVE PRODUCTS NOT COMPLYING WITH THE ORDER
For the exchange, refund or credit, you must return your items by the local Post Office or other transport providers by indicating your contact information and your desire to exchange, refund or have your items. (In the event of an exchange due to products not conforming to the order, the costs of returning the products will be our responsibility unless there is no valid reason).
In accordance with the decree n ° 78-464 of March 24, 1978, the provisions of the present can not deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of the latent defects of the thing sold. The consumer is expressly informed that TIJARA-DISCOUNTEXPRESS.COM is not the producer of the products presented within the framework of the website, within the meaning of the law n ° 98-389 of May 19th, 1998 and relating to the responsibility for the products defective. Consequently, in case of damage caused to a person or a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of this product. The terms and the manufacturer's warranty period are indicated on the product sheets.
Any return of orders due to a change of mind by the customer who was undecided about the choice of product during purchase will not be refunded ! except within 14 days according to your right of withdrawal from the date of purchase.
Products you are not satisfied with should be returned to the following address:
TIJARA-DISCOUNT S.A.R.L
IM N°40 MAG N°2 BELAIR KAMILIA
50050 Meknes
MOROCCO
We will respond to your order within the limits of our available stocks or subject to available stocks. When you order, we inform you of the availability of the products you want to buy. Nevertheless, if despite our vigilance the products were unavailable after your order, we will inform you and invite you to cancel or modify your order.
In the event of an error in the contact details concerning the recipient of the package(s) when entered by the customer, the seller cannot be held responsible for the impossibility of delivering the product.
ARTICLE 4: THE PRICE
Product prices are indicated in Euros as well as other currencies, excluding taxes for all countries except Morocco. Shipping costs are added to the order amount.
We reserve the right to change our prices at any time but we are committed to applying the rates in effect that you have been given at the time of your order.
In case of order to a country other than Morocco you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not our responsibility. They will be your responsibility and are under his full responsibility both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities.
The items we display for sale are described and presented with the greatest accuracy. However, it happens that manufacturers change the packaging of certain products without the image on our site being updated on time. Finally, if despite all our precautions, errors may have occurred, we cannot be held responsible for this fact.
ARTICLE 5: PAYMENT
You can make your payment with Visa, Mastercard, PayPal and others. To minimize the risk of unauthorized access, your credit card data will be encrypted. Once your order has been received, we will pre-authorize your credit card to ensure the availability of sufficient funds to complete the transaction. No money will be charged to your credit card until your order leaves our store.
If the payment has been made by PayPal, the debit will be made at the time of our confirmation of the order.
ARTICLE 6: DELIVERY
Packages are shipped from Morocco.
The amount of deliveries depends on the destination and the weight and volume for packages exceeding standard sizes.
NEW EUROPEAN UNION TAX VAT E-COMMERCE LAW
We inform our kind customers that following the new European law in force since July 01, 2021 concerning the payment of VAT (e-commerce), that you will now be liable for the tax after your online purchase at the time of the importation of your package in your country of reception in order to clear customs and receive your package. We remind you that our company (TIJARA-DISCOUNT COMPANY) cannot go against the authorities and is not responsible in case of refusal to pay customs clearance taxes by the buyer / importer, so any refusal will automatically lead to the loss of your package and no refunds in this case. However, given the close relations between Morocco and the European Union, this directive will not apply to all our transport partners (*below the list). However, this only concerns DHL and Aramex carriers for Europe.
Please take into account our conditions mentioned above and thank you for your understanding !
*Weekends and holidays are not included in shipping time estimates !
It may be that for certain unintentional reasons on our part, deadlines are exceeded (bad weather, carrier delays, mechanical breakdowns, strikes, customs controls, stock replenishment, distant or isolated destinations, etc.)
IMPORTANT: AS A BUYER / IMPORTER, THE CUSTOMER IS HELD RESPONSIBLE FOR HIS IMPORT TOWARDS THE AUTHORITIES OF HIS COUNTRY WITH REGARD TO THE REGULATIONS IN FORCE !
ATTENTION ! IF IN ORDER TO RECEIVE THE PACKAGE(S) THERE ARE CUSTOMS CLEARANCE FEES, VAT OR ANY OTHER MISCELLANEOUS TAXES TO PAY, THEN THESE MUST REMAIN THE RESPONSIBILITY OF THE CUSTOMER AND IN NO CIRCUMSTANCES THAT OF TIJARA-DISCOUNTEXPRESS.COM. HOWEVER IF YOU CHOOSE THE DELIVERY PROVIDER > TIJARA MULTI SHIPPING THEN THE VAT FEES AND ANY OTHER CUSTOMS CLEARANCE CHARGES OR OTHER VARIOUS TAXES WILL BE FREE TO YOU BECAUSE THE TRUCKERS THEMSELVES WILL TAKE CARE OF THEM, WHICH REPRESENTS A GREAT ADVANTAGE FOR THE BUYER (*ONLY FOR EUROPEAN UNION COUNTRIES).
All events, of whatever nature, beyond the control of TIJARA-DISCOUNTEXPRESS.COM such as force majeure, disaster, strikes, administrative decision or stoppage of transport, which would tend to delay, prevent and make exorbitant the execution of the supply, cannot hold TIJARA-DISCOUNTEXPRESS.COM responsible.
In any case, any delay in delivery can not give rise to damages, withholding or cancellation of orders in progress.
Customers are invited to clearly fill in their contact details with all the necessary information and therefore required for the proper functioning of the shipment (NAME / FIRST NAME / COMPANY NAME (* if professional) / FULL ADDRESS / POSTAL CODE / CITY / COUNTRY / TELEPHONE / E-MAIL). In the event that any of this information is missing then the shipment will be delayed until the information is provided by the customer.
All the packages not withdraw in POINT RELAIS, the POST as well as all the other carriers and whose legal period will have been exceeded, these will be automatically redirected in our deposit for some carriers and others destroyed, TIJARA-DISCOUNTEXPRESS.COM can not be held responsible in this case. In addition if no complaint (by e-mail or phone) will be made within 14 days, these will be permanently unavailable. However you will always have the opportunity to recommend in our e-shop by making a new purchase.
TIJARA-DISCOUNTEXPRESS.COM does not accept returns without valid reason.
GUARANTEE :
No exchange will be made without valid reason except for nonconformity or defect of the product. Complaints must be submitted by email, WhatsApp or phone within 72 hours after receiving the order. To benefit from this guarantee, the customer will have to address to the expenses of TIJARA-DISCOUNTEXPRESS.COM the products concerned. TIJARA-DISCOUNTEXPRESS.COM is therefore committed to returning the right product to the customer.
RETURNS :
Any article received defective or having an anomaly can be returned to the following address:
TIJARA-DISCOUNT S.A.R.L
IM N°40 MAG N°2 BELAIR KAMILIA
50050 Meknes
MOROCCO
Upon receipt, defective items will be exchanged while stocks last. If the same items are no longer in stock, a credit note, a replacement with another product or a refund (*depending on the customer's choice) will be made to you. For any return of goods that have not been subject to a return authorization, no exchange will be made and no credit or refund will be issued.
PERIOD OF SALES :
In sales period, the sale items are neither returned nor exchanged except non-compliant items or damaged.
TERMS OF SALE PRIVATE LABEL PRODUCTION
IMPORTANT! This sale (PRIVATE LABEL) is specific to this category and its subcategories. You will find in each sub-category our "Private label catalog" as well as a "Customer file" to download and then send back to us filled out at contact@tijara-discountexpress.com. Then finally a quote will be sent to you by e-mail
• MINIMUM PRODUCTS & QUANTITIES (SOLUTUION 1) = 15 products minimum all ranges combined with 50 units minimum per product
• MINIMUM PRODUCTS & QUANTITIES (SOLUTUION 2) = 10 products minimum all ranges combined with 100 units minimum per product
• PACKAGING = Luxury standard to E.U & International standards (*Quality / Classic packaging evolving with trends)
• LOGO / DESIGN PACKAGE = Our graphics department will contact you
Certificates & documents provided - Production date & expiration - Barcode - Ingredients indication etc...
*THE PAYMENT IS EXCEPT SHIPPING (They will be paid at the end of the manufacturing process, our logistics service will contact you with 3 choices of shipping options AERIAL - ROAD - MARITIME)
FOR MORE INFORMATION CONTACT US :
E-mail : contact@tijara-discountexpress.com
WhatsApp : 00 33 6 24 33 65 65