Frequently asked questions & answers

Frequently asked questions and answers about our operation ?

Who are we ? = An online platform exhibiting for the sale of thousands of items in the form of an e-commerce store specializing in the wholesale of various artisanal and traditional Moroccan as well as oriental products. registered under number EIN 36-5038114 in the name of GLOBAL TIJARA LLC as well as our branch TIJARA-DISCOUNT SARL (RC number: 34997 - Patente number: 17893028 - IF number: 14405646 4090)
What is our activity ? = Trader / Shopper & Logistician accompanying you for your product purchases in Morocco. We negotiate and purchase for you directly from Moroccan suppliers and manufacturers then store, package and secure your packages in our depot and finally we organize the logistics until the final delivery of your goods. (Our products are selected among the best in terms of Good value / Quality / Price)
How to buy ? = All you need to do is open a customer account in our e-shop and fill in a cart
How to pay ? = 4 Choice of payments (PayPal - Bank card - Cash (Western union, Moneygram and others...) - Cash (PAYEXPRESS Moroccan customers only) All our payments are totally secure)
The delivery ? = All our parcels are shipped from Morocco, we offer several shipping choices…

Amana express = Delivery MOROCCO (*estimated between 1 and 5 days)
MONDIAL RELAY (Delivery to Relay Point) = FRANCE - BELGIUM - LUXEMBOURG - NETHERLANDS - SPAIN (*estimated between 15 and 25 days)
MONDIAL RELAY (Home delivery) = GERMANY - BELGIUM - LUXEMBOURG - NETHERLANDS - SPAIN - ITALY - PORTUGAL - OSTRICH (*estimated between 15 and 25 days)
UPS RELAY = Delivery EUROPE (*estimated between 15 and 25 days)
UPS HOME = WORLDWIDE delivery (*estimated between 15 and 25 days)
GLS = WORLD Delivery (*estimated between 15 and 25 days)
CHRONOPOST RELAIS = Delivery EUROPE (*estimated between 15 and 25 days)
CHRONOPOST DOMICILE = WORLDWIDE delivery (*estimated between 15 and 25 days)
LA POSTE / POST OFFICE = WORLDWIDE delivery (*estimated between 15 and 25 days)
FedEx economic = WORLD Delivery (*estimated between 7 and 15 days)
DHL economic = WORLD Delivery (*estimated between 7 and 15 days)
Aramex MOROCCO = Delivery MOROCCO (*estimated between 1 and 5 days)
Aramex Middle East = MIDDLE EAST Delivery (*estimated between 7 and 15 days)
Aramex world = WORLD delivery (*estimated between 7 and 15 days)

NEW EUROPEAN UNION TAX VAT E-COMMERCE LAW

We inform our kind customers that following the new European law in force since July 01, 2021 concerning the payment of VAT (e-commerce), that you will now be liable for the tax after your online purchase at the time of the importation of your package in your country of reception in order to clear customs and receive your package. We remind you that our company (TIJARA-DISCOUNT COMPANY) cannot go against the authorities and is not responsible in case of refusal to pay customs clearance taxes by the buyer / importer, so any refusal will automatically lead to the loss of your package and no refunds in this case. However, given the close relations between Morocco and the European Union, this directive will not apply to all our transport partners (*below the list). However, this only concerns DHL and Aramex carriers for Europe.

Please take into account our conditions mentioned above and thank you for your understanding !

*Parcels are shipped by TIJARA MULTI SHIPPING (HOME, RELAY and AGENCY) being grouped and taken care of by our logistics partners in Morocco with departures by truck approximately once or twice a week. Then once the truckers arrive in France, the packages are dispatched throughout the world by our dispatch partner based in France. Except for packages shipped by carriers DHL and Aramex, these are shipped directly from Morocco by air.

HOWEVER IF YOU CHOOSE THE DELIVERY PROVIDER > TIJARA MULTI SHIPPING THEN THE VAT FEES AND ANY OTHER CUSTOMS CLEARANCE CHARGES OR OTHER VARIOUS TAXES WILL BE FREE TO YOU BECAUSE THE TRUCKERS THEMSELVES WILL TAKE CARE OF THEM, WHICH REPRESENTS A GREAT ADVANTAGE FOR THE BUYER (*ONLY FOR EUROPEAN UNION COUNTRIES).